Question 1

Can I change or cancel my order?

Accepted Answer

Unfortunately we are unable to amend or cancel any orders once the payment has been processed.

Please email info@expeditionx.co.uk (info@expeditionx.co.uk)for queries or follow our returns process for a full refund on your item.

Question 2

How long will my order take to arrive?

Accepted Answer

We aim to ship all orders within 24 hours for you to receive your order in 3-5 working days.

Question 3

How to track my order?

Accepted Answer

We will notify you once your order has been dispatched and provide the tracking number in the confirmation email.

You can also find this using your account through 'My orders'

Question 4

My parcel says delivered, but I don't have it. What should I do?

Accepted Answer

Please email info@expeditionx.co.uk (info@expeditionx.co.uk)in the unlikely event that your order is missing. We will attempt to locate the parcel for you and report the order to the courier who can investigate further.

Question 5

What is your returns policy?

Accepted Answer

We allow returns for up to 14 days following the delivery of your item. Returns must be unworn with tags still attached and still in it's original condition.

Please email info@expeditionx.co.uk (info@expeditionx.co.uk)to begin the returns process.

Question 6

When will I receive my refund?

Accepted Answer

Once your return is received we inspect the item(s) for quality assurance purposes to ensure they are still in their original condition.

Once the return has been approved a refund will be processed. Be advised that refunds can vary depending on the payment provider.

Question 7

What if my item(s) is damaged or faulty?

Accepted Answer

Please email info@expeditionx.co.uk (info@expeditionx.co.uk)as soon as possible and provide:

- Order number 
- Product 
- Delivery address and postcode 
- Clear photos showing the damage or fault

A member of our team will assist urgently.